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Gold award for Excellence in customer service

We are proud to announce that we have just been awarded the Gold Trusted Merchant award for our “Excellence in customer service”


Feefo, the Global Feedback Engine, has awarded Mulberry Cottages Gold Trusted Status. This is a result of achieving a 95% Feefo Service Rating (or above) over a minimum number of feedbacks in 2013.

Our Customer Service team, L-R Louise and Emma

Our Customer Service team,                         L-R Louise and Emma

The customer service team is relatively new, launching in October 2013, Louise Norman and Emma Humphreys have embraced their new roles and made “a fantastic start to our customer services department” says Sarah Wood, the director of Mulberry Cottages.

To achieve a 95% Feefo Service Rating, 95% of customers that left a Feefo rating must have ranked them as either “Excellent” or “Good” across a four point scale, Sarah Wood continues saying that this is “an amazing achievement in such a short period of time!”

Feefo ratings and reviews are trusted across industries and by both large and small organisations. Feefo guarantees that all feedback left is 100% genuine through a rigorous protection of the process. Ratings and reviews can only be left by those customers verified by sales data, and invited via email.


Feefo ensures that ALL genuine customers are invited to feedback, providing a true and representative sample of consumer opinion. The conditions for success in the Trusted Merchant scheme were the same for all Feefo merchants, regardless of scale or industry.

Join us and book an excellent holiday with Mulberry Cottages.

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