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Careers

We currently have the following job openings available:

Business Development Manager, East Sussex & West Kent

Property Services Co-ordinator

Business Development Manager, Gloucestershire, Wiltshire, Avon, Somerset

Owner Services Executive, Cheltenham


Business Development Manager, East Sussex & West Kent


THE OBJECTIVE

To seek, value, contract and account manage excellent quality holiday homes across the South East region.

THE COMPANY

Mulberry Cottages sells dreams, where the sun shines, life is slower, and everyone is happy and having fun.

Thanks to the locations and unique distinctiveness of the properties, Mulberry Cottages has developed significantly since it began in 2006. 10 years on, Mulberry is a premium brand known for its high standard of self-catering accommodation and excellent customer service, with presence in three high street locations (Kent, Hampshire and Gloucestershire) and over 600 luxury properties throughout UK, Mulberry continues to achieve year on year success.

Launched by Sarah Wood, as a spin off from her successful rural estate agency, she owns, directs, influences and runs the business with a very hands-on mind-set.  The guests and owners are at the forefront of Mulberry culture and strong commitment and a ‘can do’ attitude from the entire Mulberry team is at the core of the business.

Mulberry is on an exciting journey; nobody knows how tall this tree will grow, but growing it is!

RESPONSIBILITIES

  • Pro-actively promoting the Mulberry Cottages brand to the market to generate new holiday property valuation opportunities (organically and self-generated)
  • Research and identify new sales leads, developing new business in new and existing areas
  • Attend valuation meetings, negotiating and converting valuations into Mulberry clients.
  • Managing the contracting process to grow new property to the portfolio.
  • Maximize the sales and commercial opportunities with existing owners and other suppliers with ongoing commercial analysis and management of property portfolio performance.
  • Be a true ambassador, for Mulberry Cottages establishing rapport and maintaining healthy relationships.
  • Write quality and engaging content for new properties and assist marketing team in order to maximise sales.
  • Attending networking events and trade fairs; promoting the company to corporate clients, the general public and tourism bodies to help generate sales.
  • Keep abreast with relevant legislative requirements
  • Monitor the competition, prices and activity, providing regular feedback to other team members within the business development team.
  • Provide product training and support internally by promoting new and existing properties to the sales team to encourage bookings.
  • Assisting other teams with trouble shooting and problem solving with both paying guests and property owners.

REPORTING AND KPIS

  • Ensure weekly figures are updated and reported to area manager on all KPIs and property pipelines.
  • Monthly conversion rate %.
  • Client Retention.
  • Quality standards across the portfolio.
  • Average target commission level %.
  • Holiday sales within your portfolio.

You will need to be:

  • Driven, focused, tenacious and goal seeking with excellent communication skills (both verbal and written) together with a motivated and self-starting attitude.
  • Skilled in prioritisation with excellent time management skills.
  • Proven track record within sales, and account management, preferably from within the travel industry.
  • Smart and professional in appearance and presentation.
  • An excellent negotiator with a positive approach and determined attitude.
  • Have a good knowledge of the South East area - desirable.
  • Flexible in your approach to work with the ability to work proactively in isolation when needed.
  • Passionate about providing superb customer service.
  • Able to work to deadlines.

QUALIFICATIONS / TRAINING

  • Excellent knowledge of Microsoft Office package and general computer literacy.
  • A minimum of 2 years’ experience in a new business development or account management role.
  • Clean driving license

TERMS

  • Full time, permanent
  • Company car
  • Mainly out in the field, with regular visits to head office in Canterbury. You will be based in either East Sussex or West Kent.

CONTACT

Please send your CV and a covering letter to:

Liz Addison
Liz.addison@mulberrycottages.com
17 New Dover Road, Canterbury, Kent, CT1 3AS
T: 01227 806311


Property Services Co-ordinator


OBJECTIVE

To provide strong administrative support to the Property Team

LOCATION

Canterbury, Kent

TERM

Permanent, full time (Mon – Fri)

DIRECT REPORT

Owner Services Manager

MULBERRY COTTAGES LTD

As a holiday property agency, we talk to thousands of customers every year and our aim is to always provide the best service and a positive outcome for all who contact us. We pride ourselves on the high level of service that we provide across all departments. Mulberry is a team; communication is central to all aspects of this fast growing company. As Property Services Coordinator you will be responsible for supporting the South East Property Team across a number of different work streams. These responsibilities are crucial to the effective running of both our Business Development and Property Management Team.

RESPONSIBILITIES

  • To provide administrative support to the South East Property team.
  • Diary Management of the South East Team.
  • Administration and organisation of team workload.
  • Follow up new business leads on behalf of the South East Business Development Team.
  • To create engaging, expertly written property descriptions for the online property pages.
  • Management of all inbound owner communication.
  • Being the first point of contact both on the phone and in person - manage the front office Reception.

DAY TO DAY TASKS

  • Organisation and diary management of the South East Business Development Team. Proactively booking and altering appointments to ensure full effectiveness of the team diary.
  • Management of the main inbox for all property owner communication across the entire portfolio. Actioning owner requests and redirecting complicated queries to the Owner Managers Team.
  • Responsible for the collation, organisation and accuracy of all new property documentation.
  • Meeting all office visitors and answering inbound calls.
  • Writing of engaging and creative content for each new property to the Business Development Team - Accountable for the quality and accuracy of each property description.
  • Collation of all new and existing property documentation for the South East portfolio.
  • Provide administrative support to both the South East Business Development and Owner Services Team including both new and existing properties.
  • Direct liaison with South East property owners in regards to property discounts, promotion and updates.

SKILLS

  • Strong organisation skills with great attention to detail.
  • Effective planning skills with the ability to think ahead, foresee and mitigate issues.
  • Excellent communication skills – verbal and written.
  • Ability to work independently.
  • A good understanding of Microsoft Office and Google Suite.
  • Strong problem solving and negotiation skills.

QUALIFICATIONS / TRAINING REQUIRED

  • Graduate level or equivalent preferred but not essential
  • IT literate
  • Experience in a customer facing environment.
  • Excellent written and spoken English.
  • Clean driving licence

CONTACT

Please send your CV and a covering letter to:

Liz Addison
Liz.addison@mulberrycottages.com
17 New Dover Road, Canterbury, Kent, CT1 3AS
T: 01227 806311


Business Development Manager, Gloucestershire, Wiltshire, Avon, Somerset


THE OBJECTIVE

To seek, value, contract and account manage excellent quality holiday homes across the Gloucestershire, Wiltshire, Avon and Somerset region.

THE COMPANY

Mulberry Cottages sells dreams, where the sun shines, life is slower, and everyone is happy and having fun.

Thanks to the locations and unique distinctiveness of the properties, Mulberry Cottages has developed significantly since it began in 2006. 10 years on, Mulberry is a premium brand known for its high standard of self-catering accommodation and excellent customer service, with presence in three high street locations (Kent, Hampshire and Gloucestershire) and over 600 luxury properties throughout UK, Mulberry continues to achieve year on year success.

Launched by Sarah Wood, as a spin off from her successful rural estate agency, she owns, directs, influences and runs the business with a very hands-on mind-set. The guests and owners are at the forefront of Mulberry culture and strong commitment and a ‘can do’ attitude from the entire Mulberry team is at the core of the business.

Mulberry is on an exciting journey; nobody knows how tall this tree will grow, but growing it is!

RESPONSIBILITIES

  • Pro-actively promoting the Mulberry Cottages brand to the market to generate new holiday property valuation opportunities (organically and self-generated)
  • Research and identify new sales leads, developing new business in new and existing areas
  • Attend valuation meetings, negotiating and converting valuations into Mulberry clients.
  • Managing the contracting process to grow new property to the portfolio.
  • Maximize the sales and commercial opportunities with existing owners and other suppliers with ongoing commercial analysis and management of property portfolio performance.
  • Be a true ambassador, for Mulberry Cottages establishing rapport and maintaining healthy relationships.
  • Write quality and engaging content for new properties and assist marketing team in order to maximise sales.
  • Attending networking events and trade fairs; promoting the company to corporate clients, the general public and tourism bodies to help generate sales.
  • Keep abreast with relevant legislative requirements
  • Monitor the competition, prices and activity, providing regular feedback to other team members within the business development team.
  • Provide product training and support internally by promoting new and existing properties to the sales team to encourage bookings.
  • Assisting other teams with trouble shooting and problem solving with both paying guests and property owners.

REPORTING AND KPIS

  • Ensure weekly figures are updated and reported to area manager on all KPIs and property pipelines.
  • Monthly conversion rate %
  • Client Retention.
  • Quality standards across the portfolio.
  • Average target commission level %.
  • Holiday sales within your portfolio.

You will need to be:

  • Driven, focused, tenacious and goal seeking with excellent communication skills (both verbal and written) together with a motivated and self-starting attitude.
  • Skilled in prioritisation with excellent time management skills.
  • Proven track record within sales, and account management, preferably from within the travel industry.
  • Smart and professional in appearance and presentation.
  • An excellent negotiator with a positive approach and determined attitude.
  • Have a good knowledge of the South East area - desirable.
  • Flexible in your approach to work with the ability to work proactively in isolation when needed.
  • Passionate about providing superb customer service.
  • Able to work to deadlines.

QUALIFICATIONS / TRAINING

  • Excellent knowledge of Microsoft Office package and general computer literacy.
  • A minimum of 2 years’ experience in a new business development or account management role.
  • Clean driving license

Salary

OTE up to £32K

TERMS

  • Full time, permanent
  • Company car
  • Mainly out in the field, with regular visits to Mulberry office in Cheltenham. You will be based in Gloucestershire, Wiltshire, Avon or north Somerset.

CONTACT

Please send your CV and a covering letter to:

Liz Addison
Liz.addison@mulberrycottages.com
17 New Dover Road, Canterbury, Kent, CT1 3AS
T: 01227 806311


Owner Services Executive, Cheltenham


THE OBJECTIVE

To manage and develop Mulberry holiday lets portfolio in The Cotswolds region.

THE COMPANY

Mulberry Cottages sells dreams, where the sun shines, life is slower, and everyone is happy and having fun.

Thanks to the locations and unique distinctiveness of the properties, Mulberry Cottages has developed significantly since it began in 2006. 10 years on, Mulberry is a premium brand known for its high standard of self-catering accommodation and excellent customer service, with presence in three high street locations (Kent, Hampshire and Gloucestershire) and over 600 luxury properties throughout UK, Mulberry continues to achieve year on year success.

Launched by Sarah Wood, as a spin off from her successful rural estate agency, she owns, directs, influences and runs the business with a very hands-on mind-set. The guests and owners are at the forefront of Mulberry culture and strong commitment and a ‘can do’ attitude from the entire Mulberry team is at the core of the business.

Mulberry is on an exciting journey; nobody knows how tall this tree will grow, but growing it is!

RESPONSIBILITIES

  • To build strong relationships with our property owners, through strong communication and reacting to owner issues immediately. This will involve account queries, re bookings and pricing.
  • To manage revenue generated in your area, individual targets and area targets. Review portfolio monthly to plan forward discounts, price amendments, promotions.
  • Manage bookings on your properties by communicating at all times with the bookings team. Working hard to retain bookings.
  • Managing your portfolio in terms of retaining clients, minimising attrition where possible
  • Problem solving and support for other departments. Assisting marketing in identifying properties to include in offers and promotions. Assisting Customer services with Owner created issues.
  • Business Development support; handle potential new enquiries, collect and collate all documentation for new owners.
  • Manage the end process of contracting a new property; collating paperwork for new property owners; chase and coordinate missing documents and ensure all are collected.
  • Develop relationships with other Cheltenham based businesses to help support and grow the office and its presence within the town.

SKILLS

  • Attention to detail
  • Ability to prioritise effectively
  • Demonstrable numerate and analytical skills
  • Strong organisational skills
  • Strong communication skills
  • Ability to manage issues effectively and professionally

DAILY TASKS

  • Monitoring daily holiday lets bookings for the region
  • Communicate and respond to daily enquiries
  • Assist with other department such as Customer Services or sales when needed
  • Administration of new properties
  • Ensure accuracy of website content for the region
  • Proof read property descriptions
  • Weekly activity report for Head of Services
  • Assist with photography selection for properties
  • Develop relationships and network with key contacts within the region.

SKILLS

  • Strong organisation skills with great attention to detail.
  • Effective planning skills with the ability to think ahead, foresee and mitigate issues.
  • Excellent communication skills – verbal and written.
  • Ability to work independently.
  • A good understanding of Microsoft Office and Google Suite.
  • Strong problem solving and negotiation skills.

QUALIFICATIONS / TRAINING REQUIRED

  • Graduate level or equivalent preferred but not essential
  • IT literate
  • Experience in a customer facing environment
  • Excellent written and spoken English

SALARY

Up to £18k + discretionary bonus

TERMS

  • Full-time
  • Based in Cheltenham
  • Reporting to Office Manager
  • 20 days annual leave (+ bank holidays)

CONTACT

Please send your CV and a covering letter to:

Liz Addison
Liz.addison@mulberrycottages.com
17 New Dover Road, Canterbury, Kent, CT1 3AS
T: 01227 806311